Operations & Maintenance Services

Operations & Maintenance

 

Operation & maintenance @network
This division of EES is involved in operation and maintenance of systems, equipment and components of telecommunication networks.
 
We perform routine, predictive, preventive, corrective, scheduled and unscheduled O&M aimed at preventing failure of your important comments of daily routine with the goal of increasing efficiency, reliability and safety. Our well-designed O&M program will guarantee you substantial savings and we at EES are proactive in response at the right time to correct situations before they become problems.
 
At EES, our key focus is our Customers' Business Success. We understand our customers need to increase revenue, decrease costs and improve productivity. With our expertise in design, installation, maintenance and management of wired and wireless communication networks and applications, the possibilities are limitless.

What every customer should know about EES O&M Service!

Fundamental project planning

  1. To insure optimal equipment performance EES O&M specialists perform assessment of the equipment condition, spot test the equipments and logs the critical data points (temperature, pressures and electrical) over time.
  2. EES Network Operations Centre (NOC) monitors and supports over 1250 BTS, BSC and MSC sites all over Pakistan.
  3. NOC is operational 24 hours a day x 7 days a week x 365 days a year.
  4. Multiple mobile operators are supported to service a wide range of client needs.
  5. Systems are monitored and action taken often before the client is even aware that there is a problem.
  6. Trouble ticket management with detailed information every step of the way.
  7. Web-based reporting provides clients with secure access to view the performance of their monitored equipment, the status of current equipment and trouble tickets
  8. Pro-active maintenance and support helps minimize downtime.
  9. Equipment replacements with guaranteed response times for equipment failures.
  10. Certified technicians are available in all cities all over Pakistan.
  11. Solid relationship with client helps minimize service issues.
  12. Service Level Agreement (SLA) – committed assurance.
Preventive Maintenance

At EES, our goal is to improve reliability and increase equipment life. Our risk reduction strategy helps our customers ensure their equipment runs efficiently, functions properly and does not fail prematurely. On a monthly, weekly or bi-annual basis, we can provide scheduled preventive maintenance depending on service level agreement. Many of today’s mobile operators in Pakistan enjoy our full coverage service contracts, which include labor, parts and material as well as emergency service. We work closely with our customers to optimize performance and minimize the downtime of the following equipment.
  1. Diesel/Patrol power generators
  2. Scheduled fueling of generator sets
  3. Distribution Panels
  4. Air-conditioners
  5. Battery/Rectifiers
  6. Sequence controllers
  7. Line conditioner
  8. Fire Panel & sensors
  9. Fuel Tank Leakage
  10. Grounding
  11. Civil works
Corrective Maintenance

Effectively maintaining critical network components is vital to any business's success.  Implementing an immediate, prepared response is material to the mission of every enterprise. We understand what downtime means to our customers business so we strive to deliver our quickest response and our technicians try hard to cut down:-
  1. Inspection time - The time required by the technicians to check the equipment in order to detect the breakdown reason
  2. Repairing time - The time required by the technicians to repair/troubleshoot the equipment.
  3. Maintenance dead time - Time lost by the technicians while repairing the equipment/solving the problem, from the time they start doing it until the moment they finish the corrective task.
With our national coverage 24x7x365 support, our customers know they are always connected, with one reliable source…EES. We are in the business of making our customers successful. It is our commitment to ensure their business has a competitive advantage with leading technology. At EES, we sell success without boundaries.
 
EES professionals provide and implement advanced corrective management tools to maintain the total network. This helps our customers service and correct infrastructure problems as soon  they develop—or even before—so they remain completely transparent to end users.
 

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